company
DDFU™
is a trading company: Jan Skopový (jr), with its registered office at Částkova 689/74, Plzeň, CZ, EU, ID: 67884440, VAT: CZ7904042025,
The entrepreneur is registered in the Trade Register. Registered with MMP No.: MMP/250872/16 Authority competent according to §71 par. 2 of the Trade Licensing Act for the sale of services and goods, access to and use of the website http://hw.ddfu.org/
I. INTRODUCTORY PROVISIONS
1. These Terms and Conditions (hereinafter referred to as the "Terms and Conditions") of DDFU - Jan Skopový (jr), with its registered office at Částkova 689/74, Plzeň, ČR, EU, ID: 67884440, Tax ID No.: CZ7904042025, registered in the Trade Licensing Register at MMP No.: MMP/250872/16 govern the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the Seller and another natural or legal person through the e-shop seller and any other relationships. The E-shop is operated by the Seller at the https://hw.ddfu.org website, through a web interface (hereinafter referred to as the "E-shop's web interface"). Other contacts are listed here.2. The Terms and Conditions further regulate the rights and obligations of the parties when using the seller's website located at http://hw.ddfu.org (hereinafter referred to as the "Website") and other related legal relationships. Provisions deviating from the terms and conditions can be agreed in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions. The provisions of the terms and conditions are an integral part of the purchase contract. The purchase contract and terms and conditions are drawn up in the Czech language. The purchase contract can be concluded in the Czech language. The wording of the terms and conditions may be changed or supplemented by the seller. This provision is without prejudice to the rights and obligations arising during the period of effectiveness of the previous version of the Terms and Conditions. The seller is not bound by any code of conduct.
II. DEFINITION OF TERMS, COMMUNICATION PRIOR TO THE CONCLUSION OF THE CONTRACT, WHICH ARE ALSO THE CONTENT OF THE CONTRACT
1. The Civil Code means Act No. 89/2012 Coll., the Civil Code, as amended
2. The Consumer Protection Act means Act No. 634/1992 Coll., on Consumer Protection, as amended3. Within the meaning of Section 2079 et seq. of the Civil Code, the seller means the company DDFU - Jan Skopový specified in more detail in Art. 1 para. 1 of these Terms and Conditions4. A buyer within the meaning of Section 2079 et seq. of the Civil Code means a natural or legal person eager to buy5. A consumer is understood to be a natural person eager to purchase who does not act as part of his business activities within the meaning of Section 419 of the Civil Code. If the terms and conditions refer to the buyer, it means the person according to Art. 2 para. 4 of these Terms and Conditions, regardless of the fact whether he is a greedy entrepreneur within the meaning of Section 420 et seq. of the Civil Code or a consumer. What is agreed for the consumer applies only to the person who acts as the consumer. The seller informs that- the costs of the means of distance communication do not differ from the basic rate (in the case of internet and telephone connection according to the terms and conditions of the buyer's operator, the seller does not charge any additional fees, this does not apply to contractual transport);- requires payment of the purchase price before the buyer takes over the performance from the seller;- does not enter into a contract the subject of which is repeated performance;- if the buyer is a consumer, such a consumer has the right to withdraw from the contract (unless otherwise stated below), the buyer - consumer can use the form for withdrawal from the contract here, the deadlines, rights and obligations of the consumer when withdrawing are specified in the instructions here
- buyer - consumer cannot withdraw from the contract:- on the provision of services, if they have been provided in full; in the case of performance for consideration, only if it began with the prior express consent of the consumer before the expiration the period for withdrawal from the contract and the entrepreneur has instructed the consumer before concluding the contract that the provision of performance terminates the right to withdraw from the contract, - on the supply of an audio or video recording or a computer program in a sealed package, if the consumer has breached it, - on the supply of newspapers, periodicals or magazines, with the exception of subscription contracts for their supply, - on the supply of perishable goods, or goods with a short shelf life, as well as goods which, due to their nature, have been irretrievably mixed with other goods after delivery, - the supply of digital content that is not supplied on a tangible medium, after the performance has begun; in the case of performance for consideration, if it commenced with the prior express consent of the consumer before the expiry of the period for withdrawal from the contract, whereby the right of withdrawal from the contract expires; - the prices of the goods on the website operated by the Provider include VAT, including all fees stipulated by law, however, the cost of delivery of the goods varies according to the chosen method and transport provider and method of payment;
- If the buyer - consumer has a complaint, he can file it with the seller here
III. USER ACCOUNT
1. Based on the buyer's registration made on the website, the buyer can access its user interface. From its user interface, the buyer can place orders for goods (hereinafter referred to as the "User Account"). If the web interface of the store allows it, the buyer can also order services and goods without registration directly from the web interface of the store. When registering on the website and when ordering services and goods, the buyer is obliged to provide all data correctly and truthfully. The buyer is obliged to update the data provided in the user account in case of any change. The data provided by the buyer in the user account and when ordering services or goods are considered correct by the seller. Access to the user account is secured by a user name and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access his user account and acknowledges that the Seller is not responsible for any breach of this obligation by the Buyer. The Buyer is not entitled to allow third parties to use the user account. The Seller may cancel the user account, especially if the Buyer does not use his user account for more than 365 days, or if the Buyer breaches his obligations under the purchase contract (including the Terms and Conditions). The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.
IV. CONCLUSION OF THE PURCHASE CONTRACT
1. The web interface of the store contains a list of services and goods offered by the seller for sale, including the prices of individual services and goods offered. The prices of the services and goods offered include value added tax and all related fees. The offer of sale of services and goods and the prices of these services and goods remain valid for the period when they are displayed in the web interface of the store. This provision does not limit the seller's ability to conclude a purchase contract under individually negotiated conditions. All offers for the sale of services and goods placed in the web interface of the store are non-binding and the seller is not obliged to conclude a purchase contract for these services and goods. A rebuttable legal presumption of an offer within the meaning of Section 1732 par. 2 of the Civil Code shall not apply. The web interface of the store also contains information about the costs associated with the packaging and delivery of goods. Information on the costs associated with the packaging and delivery of goods provided in the web interface of the store applies only in cases where the goods are delivered within the territory of the Czech Republic. To order services or goods, the buyer fills in the order form in the store's web interface. The order form contains in particular information about:3.1. the ordered service or goods (the ordered services or goods are "placed" by the buyer in the electronic shopping cart - order of the store's web interface);3.2. the method of payment of the purchase price of the services or goods (hereinafter collectively referred to as the "order").4. Before sending the order to the seller, the buyer is allowed to check and change the data entered into the order, also with regard to the buyer's ability to detect and correct errors made when entering data into the order. The buyer sends the order to the seller by clicking on the "Binding order" button. This is considered a proposal to conclude a contract within the meaning of Section 1731 of the Civil Code. The information provided in the order is considered correct by the seller. Immediately upon receipt of the order, the Seller shall confirm this receipt to the Buyer by e-mail to the Buyer's e-mail address specified in the user interface or in the order (hereinafter referred to as the "Buyer's electronic address"). Depending on the nature of the order (quantity of goods, purchase price, expected shipping costs), the seller is always entitled to ask the buyer for additional confirmation of the order (e.g. in writing or by telephone). The buyer acknowledges that the seller is not obliged to conclude a purchase contract, especially with persons who have previously materially breached their obligations towards the seller or if the conditions of the order are not fulfillable. The buyer agrees to the use of means of distance communication when concluding the purchase contract. The costs incurred by the buyer when using the means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are borne by the buyer himself. The buyer does not have a legally enforceable claim to a gift that is supplied with selected services or products. Gifts are delivered during the event or while stocks last, unless otherwise specified.
V. PRICE OF SERVICES AND GOODS, PAYMENT TERMS
1. The Buyer may pay the price of services or goods to the Seller in the following ways:1.1. cashless transfer to the Seller's account;1.2. cashless payment through the payment system;1.3. cashless payment card.2. In the case of non-cash payment, the purchase price is payable within 14 days of the conclusion of the purchase contract. In the case of cashless payment, the buyer is obliged to pay the purchase price of the goods together with the variable symbol of the payment. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account. The seller is entitled to demand payment of the full purchase price before the performance of the service or delivery of the goods to the buyer. The period for which the offer or prices of services or goods remain valid is valid for the period when it is offered on the web interface of the store, unless stated otherwise. If it is customary in business relations or if it is stipulated by generally binding legal regulations, the seller will issue a tax document – an invoice – to the buyer regarding payments made on the basis of the purchase contract. The seller is a payer of value added tax. Tax document – the seller issues an invoice to the buyer after payment of the price of services or goods and sends it in electronic form to the buyer's electronic address.
VI. WITHDRAWAL FROM THE PURCHASE CONTRACT
1. To withdraw from a purchase contract, the consumer may use a model form in accordance with Section 1830 of the Civil Code provided by the seller, which forms an annex to the terms and conditions here, a sample instruction on withdrawal from the contract is here.
VII. WITHDRAWAL FROM THE PURCHASE CONTRACT BY THE SELLER
1. Until the service is performed or the goods are taken over by the buyer, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller shall return the purchase price to the buyer without undue delay, cashless to the account designated by the buyer. In cases where the buyer has a right of interest in accordance with the provisions of Section 1829 par. 1 of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time, until the buyer takes over the goods. In such a case, the seller shall return the purchase price to the buyer without undue delay, cashless to the account designated by the buyer. If a gift is provided to the buyer together with the service or goods, the gift agreement between the seller and the buyer is concluded with the condition that if the consumer withdraws from the purchase contract, the gift agreement with respect to such gift loses its effectiveness and the buyer is obliged to return the gift to the seller as well.
VIII. TRANSPORT AND DELIVERY OF GOODS
1. The purchase of goods takes place exclusively when the service is purchased. The delivery of the goods takes place at the place and time for which the service was agreed. In the event that transport by the carrier is agreed upon at the buyer's request, the buyer bears the risk and any additional costs associated with this mode of transport.
2. If the seller is obliged under the purchase contract to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take delivery of the goods. If the buyer does not accept the goods upon delivery, the seller is entitled to demand a storage fee of CZK 190 (in words: one hundred and ninety Czech crowns) or the seller is entitled to withdraw from the purchase contract. In the event that, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than stated in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or the costs associated with another method of delivery. When taking over the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in case of any defects, to notify the carrier immediately. In the event of a breach of the packaging indicating unauthorized intrusion into the consignment, the buyer does not have to accept the consignment from the carrier. The buyer is obliged to inspect the goods without undue delay from their receipt and check their safety, especially mechanical damage that may have occurred during the transport of the goods. The buyer is obliged to report such a defect to the seller without undue delay, but no later than within 24 hours of receipt of the goods. Other rights and obligations of the parties in the transport of goods may be regulated by the seller's special delivery conditions, if issued by the seller.
IX. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE WHEN SOLD TO A CONSUMER
1. The buyer may complain of a defect that appears in the item within two years of receipt, or one year from the takeover of used items. If the subject of the purchase is an item with digital properties and if, according to the contract, the digital content or digital content service is to be provided continuously for a certain period of time, the buyer may complain about a defect that appears or becomes apparent within two years of the takeover. If the performance is to be performed for a period longer than two years, the buyer has the right to a defect that occurs or manifests itself during this period. If the buyer has rightly complained of the defect to the seller, the period according to paragraphs 1 and 2 does not run for the period during which the buyer cannot use the item. The buyer does not have the right to defective performance if he or she caused the defect himself. A defect in a thing is not wear and tear of a thing caused by its usual use or, in the case of a used thing, wear and tear corresponding to the degree of its previous use. If the item has a defect, the buyer may require it to be removed. At his option, he may require the delivery of a new item without a defect or the repair of the item, unless the chosen method of removing the defect is impossible or disproportionately expensive in comparison with the other; This is assessed in particular with regard to the significance of the defect, the value that the item would have without the defect and whether the defect can be remedied in the second way without significant inconvenience to the buyer.
7. The seller may refuse to remove the defect if it is impossible or unreasonably expensive, especially with regard to the significance of the defect and the value that the item would have without the defect. The seller shall remove the defect within a reasonable time after it has been complained of in such a way as not to cause significant inconvenience to the buyer, taking into account the nature of the item and the purpose for which the buyer bought the item. To remove the defect, the seller will take over the item at his own expense. If it is required to dismantle a thing whose assembly was carried out in accordance with the nature and purpose of the item before the defect appeared, the seller will disassemble the defective item and assemble the repaired or new item or pay the costs associated with it. The buyer may require a reasonable discount or withdraw from the contract if a) the seller refused to remove the defect or failed to remedy it in accordance with Section 2170 par. 1 and 2 of the Civil Code, b) the defect manifests itself repeatedly, c) the defect is a material breach of contract, or d) it is clear from the seller's statement or from the circumstances that the defect will not be removed within a reasonable time or without significant inconvenience for the buyer. A reasonable discount is determined as the difference between the value of the item without a defect and the defective item received by the buyer. The buyer cannot withdraw from the contract if the defect is insignificant; The defect is not considered to be insignificant. The provisions of Sections 2110 and 2111 of the Civil Code shall not apply. If the buyer withdraws from the contract, the seller returns the purchase price to the buyer without undue delay after receiving the item or after the buyer proves that he has sent the item.
X. OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES
1. In the event of receipt of the goods at a branch, the buyer acquires the ownership right by paying the full purchase price and taking over the goods in accordance with Section 2160 of the Civil Code. In the case of a distance contract and the receipt of the goods at a place specified by the buyer, the buyer acquires the ownership right by taking over the item from the carrier and paying the full purchase price. The seller is entitled to sell goods on the basis of a trade license. The competent supervisory authorities are in charge of the inspection. The consumer has the option of turning to the Czech Trade Inspection Authority for help in the event of a dispute with the seller for the purpose of an out-of-court settlement of the dispute.
XI. DATA PROTECTION
1. The protection of the buyer's personal data is provided by Act No. 110/2019 Coll., on the processing of personal data, and Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, as amended, as amended.
2. The Buyer acknowledges that he is obliged to provide his personal data (during registration, in his user account, when ordering from the web interface of the Store) correctly and truthfully and that he is obliged to inform the Seller about any change in his personal data without undue delay. The buyer confirms that the personal data provided is accurate. We determine your satisfaction with your purchase through e-mail questionnaires. We send them to you every time you make a purchase from us, if, in accordance with § 7 para. 3 of Act No. 480/2004 Coll., on Certain Information Society Services, you will not refuse to receive them. We process personal data for the purpose of sending questionnaires on the basis of our legitimate interest, which consists in determining your satisfaction. The processor of this data is exclusively our company. Your personal data is not passed on to any third party for its own purposes when sending e-mail surveys. The buyer can unsubscribe from the questionnaire at the end of each questionnaire received from the seller at his e-mail address. Further details of personal data protection and information on rights can be found in the Privacy Policy, which is an integral part of these terms and conditions.
XII. SENDING COMMERCIAL COMMUNICATIONS AND STORING COOKIES
1. The buyer agrees to receive information related to the seller's goods, services or business to the buyer's electronic address and also agrees to the sending of commercial communications by the seller to the buyer's electronic address. The buyer can unsubscribe from this information at the end of each newsletter received from the seller at his e-mail address.
XIII. DELIVERY
1. Unless otherwise agreed, all correspondence related to the purchase contract must be delivered to the other party in text form, by e-mail, in person or by registered mail through a postal service provider (at the sender's choice). The buyer is delivered to the e-mail address specified in his user account.
XIIV. FINAL PROVISIONS
1. These Terms and Conditions are governed by valid and effective legal regulations of the Czech Republic, in particular the Civil Code, the Consumer Protection Act, the Personal Data Protection Act, etc. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship, as the chosen law, is governed by Czech law, excluding the UN Convention on Contracts for the International Sale of Goods. This is without prejudice to consumer rights arising from generally binding legal regulations, in particular the so-called Rome I.3 Regulation. If any provision of the Terms and Conditions is in conflict with the effective legal regulation of the Czech Republic, or becomes so, the invalid provisions shall be replaced by a provision of the effective legal regulation, the meaning of which is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions and the wording of the entire Terms and Conditions as such. The purchase contract, including the terms and conditions, is archived by the seller in electronic form. The business terms and conditions are attached to a model form for withdrawal from the purchase contract and a model instruction. Seller's contact details: address for delivery – DDFU, Jan Skopový, Částkova 689/74, 326 00 Plzen, Czech Republic, e-mail address - hello@ddfu.org, phone +420 731 533677.7. In the event that a consumer dispute arises between the seller and the buyer - consumer arising from a purchase contract or a contract for the provision of services, which cannot be resolved by mutual agreement, the buyer - consumer may file a motion for an out-of-court settlement of such a dispute with the designated entity for out-of-court settlement of consumer disputes, which is:Czech Trade Inspection AuthorityCentral Inspectorate - ADRŠ DepartmentTěpánská 15120 00 Prague 2
Email: adr@coi.cz
Web: adr.coi.cz
The consumer can also use the Online Dispute Resolution platform established by the European Commission at http://ec.europa.eu/consumers/odr/.'.
These Terms and Conditions come into effect on 1.3.2025 and are an integral part of the Privacy Policy.